Privacy Policy

Satoris Technologies ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our managed IT services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request information about our services
• Contact us through our website forms
• Subscribe to our newsletter or communications
• Engage our managed IT services
• Communicate with our support team

This information may include:

• Name and contact information (email, phone number, mailing address)
• Company name and business information
• Job title and department
• Technical support inquiries and service requests
• Payment and billing information

Technical and Usage Information

When you access our services, we may automatically collect:

• IP addresses and device information
• Browser type and operating system
• Pages visited and time spent on our website
• Referral sources and clickstream data
• Network and system performance data (for managed service clients)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our managed IT services
• Respond to your inquiries and provide customer support
• Process transactions and send related information
• Monitor and analyze network performance and security
• Detect, prevent, and address technical issues and security incidents
• Send administrative information, updates, and service notifications
• Provide personalized service recommendations
• Comply with legal obligations and protect our rights
• Send marketing communications (with your consent)

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our business (e.g., cloud hosting providers, payment processors)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law, court order, or government regulation
• Protection of Rights: To protect our rights, property, or safety, or that of our clients and the public
• With Your Consent: When you have given us explicit permission to share your information

4. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure socket layer (SSL) technology
• Regular security audits and vulnerability assessments
• Access controls and authentication protocols
• Employee training on data protection and confidentiality
• Incident response and disaster recovery procedures

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but maintain appropriate safeguards consistent with industry best practices.

5. Client Data and Managed Services

As a managed service provider, we may have access to our clients' systems and data. We handle client data with the highest level of confidentiality and security:

• Client data is accessed only as necessary to provide contracted services
• We maintain strict confidentiality agreements with all employees and contractors
• Access to client systems is logged and monitored
• We implement role-based access controls and the principle of least privilege
• Client data is not used for any purpose other than providing agreed-upon services
• We comply with all applicable data protection regulations (GDPR, CCPA, HIPAA where applicable)

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience and analyze website usage. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website performance and functionality
• Provide personalized content and recommendations

You can control cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Client data retention is governed by our service agreements and applicable regulations. Upon termination of services, client data is securely deleted or returned according to contractual obligations.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request a copy of your data in a structured, machine-readable format
• Opt-Out: Unsubscribe from marketing communications at any time
• Object: Object to processing of your information for certain purposes
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at privacy@satoristech.com.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.